With SLA (service level agreement) policies, Fogwing CMMS users can set target days for asset maintenance based on priority, allowing maintenance teams to respond and resolve orders within those timeframes. In the Fogwing CMMS Platform, the prioritization of asset maintenance is essential for effective resource allocation and timely resolution of issues. To streamline this process, four distinct priority levels are defined based on the criticality of maintenance needs: Urgent, High, Medium, and Low.
How To Create SLA Policies in Fogwing CMMS Platform?
Creating SLA policies in the Fogwing CMMS Platform involves defining service-level agreements that align with your organization's needs. Here's a step-by-step guide on how to create SLA policies within the Fogwing CMMS Platform:
Steps to create SLA Policies in Fogwing CMMS:
Login to your Fogwing CMMS account by visiting https://cmms.fogwing.net/
Click on the Settings menu item present on the menu bar.
Once on the setting page, click on Organization Settings in the navigation bar and then on the "SLA Policy" section.
You will be navigated to the "SLA Policies" page, where you can define and manage SLA policies.
Fill in the SLA Name and Description according to your requirements.
If you have previously created an SLA Policy, click on the Edit button to manage the SLA policy.
Fill in the First Acknowledgement time (in hours) against the priority list according to your requirements.
Fill the Work Order target time (in Days) against the priority list according to your requirements.
You can toggle the escalation button to trigger email escalations to the responsible team at crucial stages.
Click on the submit button to successfully create an SLA policy.
If you are editing an SLA policy, click the update button.
By categorizing maintenance tasks into these four priority levels, the Fogwing CMMS Platform enables organizations to prioritize resources effectively, allocate human resources efficiently, and ensure critical assets receive the attention required to operate reliably and safely. This prioritization framework helps streamline maintenance workflows, minimize downtime, and optimize asset performance across the organization. Here are four maintenance priority levels supported by the Fogwing CMMS platform.
Urgent: Urgent maintenance tasks require the immediate attention of the maintenance team to prevent significant disruptions to operations and ensure the safety of personnel and assets. These may include critical failures or emergencies that demand swift action to mitigate risks and restore functionality.
High: High-priority maintenance tasks are characterized by their potential to significantly impact operational efficiency or asset performance. While not as critical as urgent tasks, they still require prompt attention from the maintenance team to prevent further deterioration and maintain optimal asset functioning.
Medium: Maintenance tasks classified as medium priority are essential for sustaining asset reliability and performance over time. While they may not pose immediate risks or disruptions to the ongoing operations, addressing medium-priority tasks on time helps prevent minor issues from escalating into more significant problems that could affect operations or asset longevity.
Low: Low-priority maintenance tasks are generally routine or preventive, focusing on optimizing asset lifespan and minimizing downtime. While these tasks may not be time-sensitive, they contribute to overall asset health and operational efficiency by addressing minor issues and ensuring proactive maintenance practices.
Note: Service-level agreement policies optimize maintenance timelines and ensure higher asset reliability. Once you define an SLA policy, users will get the suggested target dates according to the policy while creating maintenance work orders.
For any feedback and enquires on the functionalities of the plant in Fogwing CMMS, write to our support team at support@fogwing.com