The Fogwing CMMS is an innovative CMMS platform for industrial asset maintenance that enables its customers to create a customer portal to raise maintenance requests online. It allows customers to submit service requests, track the status of their requests, and communicate with the maintenance team directly. Fogwing CMMS enhances transparency, improves customer satisfaction, and streamlines service delivery by providing a centralized platform for interaction and collaboration between the organization and its clients. This guide will walk you through the steps to manage the customer portal effectively.
1. How do you create a customer portal for customers on the Fogwing CMMS Platform?
Steps to Create Customer Portal in the Fogwing CMMS:
Login to your Fogwing CMMS account by visiting https://app.assetplus.ai/
Click on the Settings menu item present on the menu bar.
Once on the settings page, click on Customer Management in the navigation bar and then on the " Customer Portal "section.
You will be navigated to the Customer Portal page, where you will fill in the required information and upload the necessary images.
Click on the Submit Button to activate your customer portal.
Once you press the submit button, your customer portal will be activated.
2. How do you access the customer portal on the Fogwing CMMS Platform?
Steps to access the Customer Portal in the Fogwing Asset+:
Login to your Fogwing Asset+ account by visiting https://app.assetplus.ai/
Click on the Settings menu item present on the menu bar.
Once on the settings page, click on Customer Management in the navigation bar and then on the " Customer Portal "section.
You will be navigated to the Customer Portal page.
Once you have created a customer portal, you will receive a Customer Portal URL.
Click on the Link to access the customer portal.
Enter the adequate email address and customer code.
You will be able to access the customer portal.
2. How to create a Maintenance request through the Customer Portal IN Fogwing CMMS
Once in the Customer Portal, click the Create Request button.
Create Maintenance Request form will open.
Fill in the required data, and click the Files tab to add the image files while creating the Maintenance request.
Click on the upload button to upload the maintenance request-related images.
Once you update the information you need, click the submit button.
3. How do you view the assets associated with the customer portal?
Once in the customer portal, click on the Asset tab.
You will be redirected to the Asset page in the customer portal.
It provides the complete details of the asset associated with the particular customer portal.
To view the particular asset details, click on the three dots next to the required asset and select the view option.
A view asset form will open.
To View the APM (Asset Performing Monitoring), click on the three dots against the required assets and click on the APM option.
The APM page of the particular asset will open.
For any feedback and enquires on the functionalities of the plant in Asset+, write to our support team at [email protected]